Archive for the ‘hosting performance’ tag
Lunarpages Sucks?
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As a nature of business, it is certain that not 100% of customers will satisfy with a service. In Lunarpages web hosting, some subscribers think they have done a good job while some other subscribers have had a bad experience with them. And it is not difficult at all to find negative comments and complaints when you google Lunarpages review. Complaints about website deletions, rude customer supports, unstable up time and etc are easily available. Perhaps Lunarpages web hosting is really a bad host? And this is making Lunarpages to be infamous and further downgrade in their service?
To me, I try not to judge a web hosting just by their users review. This is because I believe a web hosting service (in fact every services in the world) is impossible to please each and every customers. Servicing is something very subjective and it is not easy to measure. How rude is rude for a customer support? I am sure everyone has their own definitions.
Lunarpages web hosting somehow remains as a quality hosting for me though I have read many complaints and agree that their experiences are horrible. (And I believe the stories are real and they have no reasons making up the stories) This is mainly because I do not have any experience that is considered as bad with Lunarpages after hosting with them for 3 years. So I thought what has gone wrong there? I have somehow come out with some find out.
While reading the complaints, I have realized a commonality among the reports. Most of the reports are written and filed a few years ago which I think they are no longer valid today. As web hosting is a tech-based business and obviously web hosting is improving from time to time. I am sure Lunarpages has learnt about their mistake (if any) and has improved a lot. Even Intel has gone into Quad core processors. There is no way Lunarpages is still running on Pentium III. Therefore if you got a chance in reading one of those reports, perhaps you should take a closer look at the date of writing.
Lunarpages is aggressive in their business all this while. They are alert from time to time on their market and hardware needs. They have recently upgraded their servers and have moved their data centers to American Internet Service (AIS), San Diego. AIS is one of the most prestigious buildings in the world with comprehensive facilities. Redundancy is a key concern in AIS and I am sure our data is well guarded with redundant OC48s and OC192s connections, redundant power supply, redundant data center and even redundant HVAC system. Clear enough if Lunarpages is not serious with their business they will not invest such an amount of money to upgrade their servers.
On top of the upgrades I am pretty surprised that Lunarpages does not increase their hosting charges. (Because I thought they want to cover back their initial cost of the new facilities) What is more surprising is that Lunarpages actually lower down their monthly charges! Lunarpages decreases the subscriptions fee even though they have better facilities now. So I think they are really aggressive in providing a quality web hosting.
That is how I see Lunarpages and those are the reasons why Lunarpages remains as a quality hosting for me. Although there are complaints on the hosting (which hosting companies do not have?) Lunarpages is working aggressively in improving themselves. It is undeniable Lunarpages is losing up the hosting market but that has nothing to do with providing quality services. (Perhaps Lunarpages is losing up in marketing?) And people are saying Lunarpages sucks? I seriously doubt it.
Please share your thought with me.
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